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Mercedes Sprinter: Extended Warranty

Last updated 2017-08-02 - Send Feedback
Related: Sprinter

Photographer and cyclist and Mac expert and software engineer Lloyd Chambers is available for consulting on general Sprinter considerations at his usual consulting rates via phone, or in person in the Palo Alto, CA area. Save yourself hours and mistakes by discussing issues up-front. More about Lloyd....

This page contains a tip on how to save significantly on the extended warranty; scroll down further.

This information was drawn from the 2017 Mercedes web site. For 2018 and later, be sure to check on specifics, which might have changed. Always check all the particulars for yourself; this page is intended only as a general outline and may contain mistakes or errors.

The Mercedes-Benz warranty and maintenance page discusses warranty coverage. In essence, you buy extra years on top of the 3-year / 36K base warranty and also get a few other benefits, like towing if certain parts fail and disable the vehicle.

Here is the summary; discussion continues below.

Warranty that comes with purchase of Mercedes Sprinter van

The extended warranty adds onto the factory warranty above, so that "4 years" means 3 + 4 years = 7 years total coverage.

Extended warranty for Mercedes Sprinter van extends up to a total 7 years / 175,000 miles

Is the Mercedes-Benz Sprinter van extended warranty worth it?

The issue in pre-paying is whether you’ll be keeping the vehicle long enough to use the warranty. However, Mercedes web site seems to indicate that it is refundable at any time:

No risk to you; may be cancelled any time prior to the New Vehicle Limited Warranty expiration for a full refund

First, the way to approach this is by including your own usage context:

  • Particularly if upfitting a van at considerable extra cost which is presumably an investment well beyond 3 years, taking on the risks after three years of usage only makes sense if one expects low mileage and thus low wear and thus a low likelihood of issues.
  • The total cost of an upfitted Sprinter van can easily exceed $90K—the perspective should be the cost of the extended warranty relative to the total vehicle cost and cost of ownership (fuel, maintenance, insurance, tax and licensing, etc).
  • The warranty is also transferable, which increases the resale value, should plans change and the vehicle need to be sold.
  • Because 4x4 Sprinters have not been around for more than about two years (as of 2017), no one really knows what the reliability of the 4x4 drivetrain will be. Thus, the extended warranty may be your smart move for a 4x4 Sprinter, particularly since 4x4 use on rough roads may inflict more wear and tear, causing failures.

Discount on genuine extended warranty from a Mercedes-Benz dealer

Here’s the tip to save you about $700 on the 7-year $175K extended warranty—

Dave the Sprinter guy at Mercedes-Benz of Georgetown, Texas will sell the genuine Mercedes extended warranty for a significant discount.

Give Dave a call or email and see for yourself what he can do for you on the extended warranty. Let him know you learned about it here.

Pre-paid Maintenance

First, some terminology: A “cycle” is 20,000 miles *or* one year, whichever comes first, which includes an “A” and a “B” part; those compose the “cycle”.

As of mid 2017, Mercedes was offering a promotion including two years, that is, two cycles.

Apparently, pre-paid maintenance can be bought at any time, but prices may rise over time—that’s part of the incentive.

Cycle cost is lower for more cycles (all prices approximate and may change at any time):

  • $2749 for 4 A+B cycles = $687 per cycle
  • $3911 for 6 A+B cycles = $651 per cycle
  • $5073 for 8 A+B cycles = $634 per cycle

The incentive is lower cost, but what the full cost is if paid out of pocket (without the pre-paide plan) is not information available without further inquiry.

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