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Rancilio Coffee Grinder Repaired

Sometime I like coffee before a ride, it perks me up a bit and allegedly can enhance performance.

My Rancilio Rocky Doserless Coffee Grinder grinds the beans to a consistency that makes a very smooth and very rich brew one cup at a time.

GreatInfusions.com

But it never was quite right in its grinder adjustment (I just left it stuck in one position), and after less than a year the grinding mechanism went bad.

I had trouble finding a repair place, but finally sent it in to Great Infusions in Santa Cruz, CA. The staff there determined that a part was warped, and agreed that it was a defect (not wear). They contacted Rancilio and the part was replaced at no charge for the part itself.

Of course this took some labor (time) and so it did cost me something to repair , but I was happy to pay for the responsive service at Great Infusions, especially considering I did not buy it there. So I now have a working grinder again.

* I do think that Rancilio should have stepped up to the plate on the repair cost since it was an original defect that I never should have had to deal with.

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