All Posts by Date or last 15, 30, 90 or 180 days.
also by Lloyd: and

Thank you for buying via links and ads on this site,
which earn me advertising fees or commissions.
As an Amazon Associate I earn from qualifying purchases.

Other World Computing...
B&H Photo...
As an Amazon Associate I earn from qualifying purchases.
Upgrade the memory of your 2018 Mac mini up to 64GB
Today’s Deal Zone Items... Handpicked deals...
$1000 $1000
SAVE $click

$3498 $2998
SAVE $500

$4499 $2999
SAVE $1500

$2198 $1748
SAVE $450

$898 $698
SAVE $200

$2999 $1699
SAVE $1300

$799 $529
SAVE $270

$2397 $2197
SAVE $200

$130 $100
SAVE $30

$2397 $2197
SAVE $200

$1697 $1597
SAVE $100

$2998 $2798
SAVE $200

$2198 $1748
SAVE $450

$1799 $1599
SAVE $200

$2198 $1898
SAVE $300

Mercedes Sprinter Warranty = Big Win, But Also a Disappointment with Dealer Practices

re: Mercedes Sprinter

My Mercedes Sprinter extended warranty is 7 years, 175000 miles, with 2.8 years remaining. I paid for it with the vehicle after negotiating a discount. It has paid for itself already, so I am ahead on that score. I expect it to pay for itself many times over. So that’s the good stuff, the Big Win.

But when you buy the Mercedes Sprinter extended warranty, it will be a guess as to what will be covered to make things work right when some components fail. And they are only going to be replaced when the fail one-by-one, so the pressure will be on you to pay to replace dubious parts, lest you ruin a trip at an inopportune time.

For example, the steering rack failed last spring. It was replaced, and an alignment done—warranty covered both.

Why is a required alignment not covered by warranty?

Note: my service advisor is terrific, but he cannot make the calls on warranty or pricing. The dealership sets the policies and controls the overall process.

Now here in late November, the left rear shock is leaking/kaput. Warranty covered replacing the shock, but does NOT cover the alignment, which is necessary to make it right!

My local dealer (Autobahn Motors of San Carlos, CA) quotes $500 for an alignment, when Mercedes of Reno quotes $170—that’s a 3X price difference.

Furthermore, the right rear shock has not yet failed, but the mechanic strongly recommends replacing it (another $500, not covered by warranty as it has not yet failed). If not replaced now, yet another alignment would be needed, though if it fails within the warranty period, the warranty would cover the shock replacement itself.

In short, the dealer wants another $1000 to make things work right, when if the left rear shock had not failed, I’d be free of that financial hit.

Shocks work in pairs. I 'get' that the right rear shock has not yet failed. But I do not 'get' how alignment is not included, or why it has to cost double the market rates locally, and triple what another dealer 250 miles away is quoting me.

See also Nikon wishlist
View all handpicked deals...

Sony a7R IVA Mirrorless Camera
$3498 $2998
SAVE $500 | Terms of Use | PRIVACY POLICY
Contact | About Lloyd Chambers | Consulting | Photo Tours
Mailing Lists | RSS Feeds | Twitter
Copyright © 2020 diglloyd Inc, all rights reserved.
Display info: __RETINA_INFO_STATUS__